The Princess Alexandra Hospital NHS Case Study

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About the Client

Overview

The Princess Alexandra Hospital NHS Trust, located in Harlow, Essex, is a 489-bed District General Hospital providing a wide range of acute and specialist services to a population of approximately 258,000 people.

To support its operations, the Trust required a major upgrade of its existing IT infrastructure to improve performance, usability, and reliability.

The Princess Alexandra Hospital NHS Trust logo with NHS emblem in blue and white.

Requirement

The Hospital’s existing technology presented several challenges:

  • Aging systems and operating environments
  • Difficulty for staff in using outdated devices
  • Need for a large-scale system upgrade
  • Requirement for a solution that could be deployed within a live hospital environment

Solution

Akhter delivered a comprehensive hardware and support solution as part of the upgrade.

Device deployment

  • 300 × Acer Iconia W510P tablets
  • 1200 × Acer Veriton X4620G desktop computers

Support and management

  • Help desk support services
  • Full device lifecycle management
  • Ongoing technical support for hospital staff

Deployment approach

  • Pre-asset tagging via BIOS for efficient rollout
  • Use of Microsoft SCCM for targeted configuration
  • Customised device setups tailored to departmental needs

Result

The project successfully delivered a large-scale upgrade under demanding conditions:

  • Rapid deployment of 1500 devices in a live hospital environment
  • Seamless integration with minimal disruption to operations
  • Improved usability and performance for staff
  • Successful upgrade of network devices and operating systems

Following deployment, Akhter continues to provide ongoing service management and help desk support, ensuring long-term reliability and performance.

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