Akhter service and support help desk
Welcome to the Akhter Computer Support Help Desk. We are committed to providing prompt, professional, and reliable assistance to ensure your IT infrastructure runs smoothly. Our help desk operates based on clearly defined service level agreements (SLAs) that specify response times, resolution targets, and support hours to meet your needs effectively.
Working Hours:
Our support team is available during standard working hours from 09:00 to 18:00, Monday to Friday, excluding weekends and Bank holidays. Outside these hours, our support services are limited, but urgent assistance can be arranged through our Out of Hours support (see contact details below).
About Our Help Desk Services
At Akhter Computer, our help desk operates under strict SLAs to ensure you receive timely support tailored to your needs. Whether you’re experiencing technical issues or need assistance with setup and configuration, our team is here to help with the soloution or products that we provided.
Support Services Include:
Hardware and Software Setup: Assistance with installing and configuring Akhter Computer’s hardware and software solutions to ensure optimal performance.
System Configuration: Guidance on system setup, network configuration, and software customization to meet your specific operational requirements.
Troubleshooting: Help with diagnosing and resolving technical issues efficiently, minimizing downtime.
Ticket Logging: Customers can log support tickets via this online form or contact us directly by phone or email for immediate assistance.
Our goal is to resolve your support requests swiftly and professionally, keeping your business operations running smoothly and securely.
How to Reach Us
During Support Hours: Call or email us directly for immediate assistance.
Out of Hours Support: For urgent issues outside normal working hours, please contact our Out of Hours support line.
Online Ticket Submission: Fill out the form below with your details and issue description, and our support team will get back to you promptly.