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On-Site Warranty / Desk Side Support
Akhter’s Hardware Maintenance services are designed to support your most important day-to-day IT hardware. For any busy organisation, IT systems and networks are subject to significant usage by users during working hours. The most important equipment such as laptops, desktop PCs, printers, servers, infrastructure and communications equipment are essential assets on which users depend to do their jobs properly, and to which any disruption or loss of use can be costly.
We offer various levels of hardware support, from normal office hours to 24x7, depending on your equipment and requirements. As an example, for Akhter’s Primary Service Level Agreement the targeted response time is 8 working hours.
On-Site Service
Akhter provide On-Site warranty throughout the country via its own Field Service Division, geographically situated throughout the UK, to guarantee the SLA fix times are met. All Service Engineers are fully trained and carry extensive spares to minimise downtime. Akhter reserves the right to call upon the services of OEM TPM’s in the maintenance and upkeep of a selection of peripheral and printing products – largely where this is carried out by an on-site exchange service by the OEM.
Desk Side Support
Delivering help for all aspects of your IT support requirements, Akhter’s Desk Side Support services provide you with resident on-site technical specialists. The service provides help for end-users and when someone has to be present onsite to perform essential tasks such as 1hr fix/replace or machine rebuilding or reimaging. Besides sourcing and installing new technology, Desktop Support covers hardware, software and communications engineering support and technical help for users at all levels of IT knowledge.
The project team at akhter delivered on time, provided competent and effective staff and solutions and overcame many obstacles, without incurring time delays, to provide what is now accepted as the first purpose built “all electronic courtroom” in the country.
Their service response, competency and capabilities have shown throughout and we would have no hesitation in recommending them for projects of this nature in the future.