We offer various levels of hardware support, from normal office hours to 24x7, depending on your equipment and requirements. As an example, for Akhter’s Primary Service Level Agreement the targeted response time is 8 working hours.
Akhter provide On-Site warranty throughout the country via its own Field Service Division, geographically situated throughout the UK, to guarantee the SLA fix times are met. All Service Engineers are fully trained and carry extensive spares to minimise downtime. Akhter reserves the right to call upon the services of OEM TPM’s in the maintenance and upkeep of a selection of peripheral and printing products – largely where this is carried out by an on-site exchange service by the OEM.
Delivering help for all aspects of your IT support requirements, Akhter’s Desk Side Support services provide you with resident on-site technical specialists. The service provides help for end-users and when someone has to be present onsite to perform essential tasks such as 1hr fix/replace or machine rebuilding or reimaging. Besides sourcing and installing new technology, Desktop Support covers hardware, software and communications engineering support and technical help for users at all levels of IT knowledge.